Reservation and General Policies
Deposit
When you make a reservation with Painted Sky Inn you will be charged a deposit of the first night’s stay (excluding taxes.) The balance will be charged the day of check in to maintain contactless check-in.
Payment types accepted include the following: Visa, MasterCard, American Express, Discover & cash with a credit card on file. We do not accept personal checks.
All room/unit rentals are subject to an 11% sales tax (this includes a 6% state tax & 5% county tax.)
Cancellation Policy
Cancellations for non-group reservations require cancellation 14 days prior to arrival and are subject to a $25 cancellation fee per room.
Cancellations received between 14 days and 2 days of arrival will not be refunded but can be moved one time and the deposit applied to a future stay excluding holidays and maximum occupancy dates.
Cancellations received within 48 hours of arrival, no shows or shortened stays will be charged the entire amount of stay and cannot be refunded or moved.
For groups (more than 2 rooms), reunions or holiday reservations, a 30-day notice of cancellation is required, or the entire amount will be charged.
Management can decide to refund cancellation charges only if the room(s) are reserved with another guest. The cancellation fee of $25 per room will still apply.
Check-In and Check-Out
Check-in time is 4pm.
Check-out time is 11 am or earlier. If you fail to check out by 11AM (unless otherwise authorized by management), you will be charged an additional night’s stay.
Maximum Limit in Rooms
We take seriously the maximum limit in our rooms. If your party exceeds the maximum limit, you will have to rent additional rooms if available or make other lodging arrangements.
Non-Guest – Visitors
Because of the size of our property and guest enjoyment, we do not allow day use of the property for non-guests/visitors.
We are happy to welcome visitors who would like a tour of the property for a future stay.
Zebra Mussels In Lake Buchanan
Zebra Mussels have invaded Lake Buchanan. The only benefit so far is that the water is much more clear than it ever has been. The downside is they attach to rocks and other underwater structures and are very sharp. We recommend using water shoes when swimming and not picking up rocks under the surface. Also, please drain and dry all watercraft to help prevent further spread into other bodies of water.
Quiet Time – Music
We ask that you respect all our guests by keeping the noise level to a minimum between the hours of 10PM and 8AM. Enjoy your outdoor music at all hours with earbuds or a headset since the other guests might not enjoy your choice of music.
No Smoking
We do NOT allow smoking in any of our rooms/units. Guests will be charged a $125.00 deep-cleaning fee if they smoke in our rooms/units.
We have provided ashcans outside the back door of all rooms/units, as well as on our pier. Please help us keep the property clean and safe by properly disposing of your cigarette butts and ashes into the provided ashcans.
Pets
Pets are not allowed at Painted Sky Inn. Unauthorized pets will be charged an additional $50/day as well as an additional $50 cleaning fee.
Housekeeping
We do not provide a daily service of your room. If you stay 5+ nights, we can service your room on the 4th day if desired. Please contact us to request room cleaning services. If you need additional items, fresh towels, more coffee, etc, please contact us. Please do NOT use room towels for the lake. We have clean but stained towels available outside by the rentals in the bin labelled lake towels. We ask that guests do not leave rooms/units excessively dirty, including dirty dishes. If room is left excessively dirty a charge of $25.00 will be applied.
Age Requirement
To reserve a room/unit at Painted Sky Inn, there must be at least 1 adult staying in the room (21 years of age or older).
Parking
Parking is available for GUESTS ONLY! We only have parking for 1 VEHICLE PER BED! RV sites must use the lower pad for parking. Only use the parking spot associated with your room number! All vehicles must use the parking tag located inside of your room and park only in designated parking where marked. There is some overflow parking near the front entrance if needed in unmarked spots. Any additional vehicles will have to pay to park in the neighborhood parking.
Children
Due to the remote nature and intimate size of Painted Sky Inn, we ask that children under the age of 12 be under the full-time care of parents/guardians. This is to ensure the safety and comfort of all guests.
Line Limit on Fishing Pier
Guests may put in 2 lines at a time while fishing on our pier. This is to give all guests ample room to fish.
Painted Sky Inn WiFi
You can use the password paintedsky to access any of the painted sky inn networks. Please keep in mind we are on limited data due to COVID-19 and our remote location. WiFi is satellite based and may be spotty at times. High speed and fiber internet are not available in our area. The best reception may be outside of your room.
Fireworks are strictly prohibited on Painted Sky property